Interviews - Page 2 of 5

In mid-October, the World Health Organization released a report on digital health and the role of technology in national systems. It warns that without proper coordination and government support, digital solutions may unintentionally deepen inequality — a reminder that innovation’s impact depends on the context in which it’s applied.

In recent years, more and more mental-health care startups have pinned their hopes on AI, promising “therapy without the therapist.” Yet thoughtless automation often backfires: clients receive shallow support, and in crises, AI therapy apps simply don’t cope. Algorithmic errors erode trust not only in digital therapy but in AI itself.

This conversation looks at a startup tackling a precise operational choke point: medication-adherence outreach in U.S. ambulatory care and pharmacy settings. Instead of promising to “fix the EMR,” Rivvi positions itself around the messy, human workflows that sit beside it – call lists, spreadsheets, payer feeds – and uses conversational AI to turn those inputs into structured, attributable actions.